WP4X0 – User Guide | WP410 Sept 2016 – WP480G – WP490G

This guide for the end user provides the basic information on to connect and use your WP4X0 (WP410 Sept 2016, WP480G, WP490G).

Version updated: September 2016

WMS version: 3.82.32944 

 

 

Packing list

Phone overview

Mounting the phone

Connecting the phone

Keypad instruction

Log in

Call management

Place a call

Answer a call

Hold

Transfer

Conference

Appendix 1: BLF keys

Appendix 2: Call features

 

 

 

Packing list

 

         1 x WP4X0 Phone

         1 x handset

         1 x handset cord

         1 x stand

 

Additionally you can purchase headsets, EHS adapter, keypad extension – see WP Datasheet for details.


 

Phone overview

 Mounting the phone

 

Attach the phone to the stand

 

         Option 1: Desk mounting

         Option 2: Wall mounting (for WP480G/490G use wall mounting bracket on demand, check WP datasheet for details)

Connecting the phone

Rear panel:

Screen Shot 2016-09-13 at 13.17.57.png

1 – handset port

Attach the handset using the handset cord

 

2 – headset port

Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO)

 

3 – Internet port

Connect the phone to the Wildix PoE Switch using Ethernet cable

 

4 – AC power jack

If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable

 

5 – PC port

For connection to PC (optional)

 

6 – Ext port (WP480G/WP490G)

Used to connect wireless headset adapter WPEHS (WP480G/WP490G) / keypad extension module WP490EXT (WP490G); QIG online: https://manuals.wildix.com/whs-wp490ext-wpehs/       

 

Note: For provisioning of WP4X0, read WMS Start Guide.

Keypad instruction

 

Screen Shot 2016-09-13 at 12.50.20.png

1 – LED indicator

         Solid: Power ON

         Off: Power OFF

         Flashing: Incoming call / Missed call / New VM message

 

2 – Soft keys

Use to confirm different operations indicated on the screen above the corresponding soft keys.

On the idle screen soft keys provide access to phone’s menus: 

         History: access call history and call from history

         Phonebook: access to shared PBX phonebooks and call from phonebooks

         Features: call features, read Appendix 2: Call features for details

         Menu: phone settings

 

3 – Navigation Keys

Use to select and confirm different menu options

 

4 – BLF / function keys

Monitoring of users and features, read Appendix 1: BLF keys for details

 

5 – Speaker key

Press to place a call / answer a call in speaker mode or press during a call to switch between speaker and headset / handset mode

 

6 – Volume keys

Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)

 

7 – Headset key

Press to place a call / answer a call using the headset (when connected) or press during a call to switch between headset and speaker / handset mode

 

8 – Mute key

Press during a call to disable / enable the microphone

 

9 – Redial key

Press twice to redial the last called number

 

10 – Voicemail key

Press to access to Voicemail (long press for WP410 Sept 2016 and WP480G)

 

11 – Quick DND key

Long press to enable / disable “Do not disturb”

 

12 – Phonebook key

Press to access the PBX shared phonebooks

Note: Phonebooks must be set up by the PBX administrator, for more information, read the guide https://manuals.wildix.com/import-of-contacts-and-users/

 

13 – Transfer key


 Log in

 

Dial 99 from the phone (“Login” feature code) and follow the audio instructions:

1)       Enter your extension number

2)       Enter your password

 

NOTE: password of “admin” user is also accepted!

 

HOW DO I ENTER THE PASSWORD FROM THE PHONE?

         Enter digits instead of lower and upper case letters and “*” instead of all the special characters:

         Instead of letters, press corresponding digits on the phone’s keypad (e.g. if you need to enter A or B, press “2”)

         No difference between uppercase and lowercase letters (press “2” to enter A or a)

         Press * instead of all the special characters (to enter such symbols as $, %, &)

         Press the button just once to enter any option corresponding to this button (e.g. to enter 2, A, B or C, press the button “2” just once, not twice, not three times)

EXAMPLE:
Password: 4Ag7$Z
4 – press “4”
A – press “2”57c41438a2348_img.png
g – press “4”
7 – press “7”
$ – press “*”
Z – press “9”


 Call management 

Place a call

 

  1. Lift the handset
  2. Dial the number -> “Send”

 

Notes

         Press “Speaker” key to start a call in Speaker mode

         Press “Headset” key to use the headset (if connected)

 

 

Call from Phonebook:

1)       Press“Phoneb” / “Phonebook” key 

2)       Select the phonebook

3)       Select the contact; press “Search” Soft key in the menu, then type the name -> “Dial” y

 

Note: In Colleagues phonebook users are displayed with their realtime status (available / offline / busy / incoming call / absent / dnd)

Answer a call

 

         Lift the handset

 

During a call: Press “Answer” Soft key.

Note: It is possible to receive more than one call at a time, in case Call Waiting feature is enabled

 

Decline a call: Press “Reject” Soft key.

 

Silence the ring of an incoming call without answering: Press “Silence” Soft key.

 

Forward a call without answering: Press “Fwd” Soft key, dial the number, press “Ok”.

Hold

 

         Press “Hold” soft key during a call

         Press “Resume” soft key to resume

 

If you have several calls on hold: use Navigation keys to select the call -> “Resume”

 

Make a second call:

1)       Press “New”

2)       Dial a number or press “Select” Soft key to search for a contact in History or in Phonebook

Transfer

 

Blind transfer

 

Transfer without notifying the person who receives the call transfer

 

1)       Press “Trans” / “Transfer” key during a call (the call is put on hold)

2)       Dial the number or press “Select” to search for a contact in History or Phonebook

3)       Hang up or press “Trans” / “Transfer”

 

Blind transfer via BLF keys

Press the BLF key configured as “Colleague” with “direct transfer” option enabled during a call

 

Screen Shot 2016-09-14 at 15.53.03.png

 

Attended transfer

 

Transfer with notification to the person who receives the transfer

 

1)       Press “Trans” / “Transfer” key during a call (the call is put on hold)

2)       Dial the number or press “Select” to search for a contact in History or Phonebook

3)       Wait till the second party answers

4)       Hang up or press “Trans” / “Transfer”

 

Attended transfer via BLF keys

1)       Press the BLF key configured as “Colleague” during a call (“Direct transfer” should be disabled)

 

Screen Shot 2016-09-14 at 15.52.56.png

 

2)       Wait till the second party answers

3)       Hang up or press “Trans” / “Transfer”

Conference

 

1)       Put the first call on hold

2)       Make a second call to the contact you wish to invite to the conference call

3)       When the third party responds, press “Conf” soft key

 

Press “Split” to split the two calls or hang up to end the conference.


 Appendix 1: BLF keys

 

Note: BLF keys are set up by user via Collaboration or by PBX administrator via WMS, more information – https://manuals.wildix.com/function-keys-blf-keys-wp/

 

4 BLF keys scheme for WP410 Sept 2016 (use Navigation keys to move between the pages):

 

Screen Shot 2016-09-14 at 15.34.20.png

 

17 BLF keys scheme for WP480G (use Navigation keys to move between the pages):

 

Screen Shot 2016-09-14 at 15.26.06.png

 

Note: Keys 4-7 are not displayed on the screen of the Page 1, however they can be used for Speed Dial.

 

 

18 BLF keys scheme for WP490G (use Navigation keys to move between the pages):

 screen-shot-2016-11-03-at-17-09-19

 

Note: To manage the BLF keys 9-16 (2nd page), it’s possible to use either the keys situated next to the screen, or the keys situated on the right sidebar.

 


 Appendix 2: Call features

 

Press “Featur.” Soft key from the standby mode to access the menu.

 

Note: Call features and synced between all the devices of user 

 

         Status: Available / DND / Away

Note: All the features below are applied only for the selected user status

         Until (only for DND / Away): Time / Date

set expiry time and date for user status

         Activate (only for DND / Away): On / Off

When disabled, call features for DND and Away statuses cannot be changed

 

         Call type: Internal / External

Note: All the features below are applied only for the selected call class

 

         Call reject: On / Off 

 

         Call forwarding:

         busy: On / Off

         unavailable: On / Off

         forced: On / Off

Set the destination for each type of call forwarding: enter the phone number or “VOICEMAIL”

 

         Call waiting: On / Off

Enable call waiting to be able to receive more than one call at a time

 

         Mobility: On / Off

If enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings

 

         Ring Tone: select the ringtone

 

 

 

 

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