Wildix Collaboration – User Guide

This guide descries the behavior of the system with WMS version 3.80.30625; last update: 9 December 2015

This guide describes first time login to Wildix system and explains all the basic operations available in Wildix Collaboration: call, chat, video, conference, fax, SMS, presence, phonebook access, personal settings.


1. Features and requirements

Features:

  • Monitor presence and activity status of users in realtime and their geolocation
  • Communicate your own presence, activity status, and geolocation to other users
  • Access and search the corporate phonebooks
  • Click-to-call using any device registered to your account
  • Chat with users
  • Send and receive files from users, including Kite users (File transfer)
  • Send and receive Post-It messages and Call-me-back requests from users
  • Send and receive faxes and SMS messages (Wildix Fax Server)
  • Participate in chat and audio conferences with users
  • Manage calls using combinations of buttons on a keypad or a mouse (Wildix Attendant Console)
  • Make and receive calls from PC (Wildix Web Phone)
  • Make video calls (Wildix Web Phone)
  • Use desktop sharing and remote control (Wildix Desktop Sharing component)
  • Make calls from different applications and send faxes using Wildix Printer (Wildix Integration Utility)

 

Additionally the following licenses are available:

  • CDR-View: detailed analysis and monitoring of call activity in the company
  • Kite and Videoconference: WebRTC-based component allowing external users to contact you over the Web (chat, audio, video, file transfer, desktop sharing) and participate in conferences both with internal and external users (chat, audio, video, desktop sharing)
  • W-TAPI: WebAPI component for integration with ERP, CRM, Fidelio applications (ERP, CRM) and web applications; TAPI component for integration with Microsoft Windows applications


 

Wildix Collaboration has the mobile version for Android and iOS: search for Wildix Collaboration Mobile in Google Play and App Store.
 

Requirements

Wildix Collaboration version 3.80.x is supported by the following browsers:
 

  • Google Chrome
    • H.264 video is not supported: video works between Chrome and another browser supporting WebRTC, video does not work from Chrome to iOS/Android applications and other devices, such as video door-phones (use WP600A or browser supporting plug-ins, such as Firefox)
    • G.729 calls are not supported (the only case when it works: attended transfer of a G.729 call coming from trunk)

     

  • Safari
    • File Transfer is not supported
    • WebRTC video is not supported: video does not work with Kite user and Web Phone on Chrome browser

     

  • IE
    • File Transfer is not supported
    • WebRTC video is not supported: video does not work with Kite user and Web Phone on Chrome browser
    • To use Web Phone, make sure that Wildix Collaboration is open only in one browser tab

     

  • Mozilla Firefox
     

    Note: We recommend you to use the latest stable version of the browser

     

    OS supporting Web Phone

    • Mac OS 10.8 and higher
    • Microsoft Windows 7 and higher
    • Linux (only Chrome browser)

     


    2. First time access

    1. Open your browser and insert the URL address or the domain name of your Wildix PBX:
    2. https://[IP or domain of your Wildix PBX]
      or:
      http://[IP or domain of your Wildix PBX]
       
      E.g: https://192.168.1.70
      http://ltd.pbx.com
       
      When connecting using HTTP over the PBX public IP address, the prompt to go to the secure version (to use HTTPS) appears:
       


       

      • Click “Go to the secure version” to connect over HTTPS
      • Click “No, I want to use a non secure connection” to continue using HTTP

       

    3. Enter your Login and Password and click on the arrow icon (Login)
    4.  


       

      Tick off the field near the clock icon to enable the system to remember your credentials in case of no login within one week.
       
      You can use User name, extension number or email address as “Login”, otherwise you can click on the Google icon to log in using your Google account credentials*
       
      Example: Mario Rossi, 123 or mario.rossi@wildix.com – any of these values can be used as login.
       
      Note: to be able to use an email address or Google account credentials, this email address must be unique in the WMS

       
      * Wildix does not get the access to your Google password information
       

    5. Once you access to Wildix Collaboration, follow the pop-up notifications which introduce you to the interface and help you to to add contacts, enable desktop notifications and geolocation, install the integration utility for Windows or Mac OS X, invite you to launch Web Phone (in case you are using a compatible browser).
    6. Note: Read the chapter 4.3. Edit colleagues list (roster) to learn more about adding colleagues to your roster.


    3. Introduction to menus

    3.1. Upper menu


    Upper menu includes:

    • Search Field: allows you to quickly search the colleagues list and the phonebooks and offers all the available contact options in one click (call, chat, SMS, etc).
    • Device selection: provides the list of all the devices currently registered to your account and offers the possibility to select the device for calls generation from Wildix Collaboration (click-to-call).

      SMS, Fax and Post-It buttons: used to send Fax, SMS messages (to one or multiple recipients), Post-It messages.

        Access to other menus of Wildix Collaboration:

      • Colleagues: colleagues’ presence and activity information monitoring
      • Map view: view your colleagues on the map
      • Messaging: chat with your colleagues
      • Phonebook: edit and view contacts
      • History: incoming, outgoing calls, received voicemails, call recordings, faxes
      • Settings

      Other

      (click the arrow icon):

    • CDR-view: access is available only in case CDR-View license is activated on the PBX
    • Show offline users / hide offline users: display or hide offline users from the Colleagues menu
    • Hide Post-It / Show Post-It: hide or show received Post-It messages
    • Post-It History: access the Post-It messages history
    • Edit Colleagues: see the chapter 4.3. Edit colleagues list (roster)
    • Manage PBX: access to WMS (only for users with administrative privileges)
    • Screen sharing manager: shows the current screen sharing sessions and allows you to disconnect viewers. For more information, see the chapter 5.5. Screen sharing
    • Open attendant console: access Attendant Console extension, for more information read the chapter 5.1.3. Attendant Console
    • Outgoing faxes: the queue of all the outgoing faxes on the PBX
    • Logout: log out from Wildix Collaboration
    • The current WMS version

     

    • Personal picture (if added), user status, user name and extension number, geolocation (if enabled in browser permissions)


    3.2. Colleagues

    Monitor the real-time presence and activity status of users, their personal information (image, status message, geolocation), and contact them.

    Users appear in Colleagues menu subdivided according to their ACL group or department, set up in the WMS > Users (e.g. Administration, Marketing, Sales). The real-time presence and availability status is displayed for each user.
     

     

    Presence and activity status of users

     

  • To view additional information for each user (extension number, geolocation, status message): focus the mouse cursor on the user
    • To start different kinds of communication, click on the contact with the right button: Call, Chat, Post-It, Call me back; to remove the user from your roster, select Remove.


    3.3. Map view

    View colleagues who are online (and who have enabled geolocation permissions in their web browser) on the geographical map

     

     


    3.4. Messaging

    Exchange chat messages with users of the system, exchange files, create conferences.

     

    Right section

    The actual chat conversation with the user appears in the right part of the screen.
     
    To send a chat message, type your message into the input field and press the “Enter” button from your keyboard

     
    To initiate different kinds of communication with the user:

    Use the relative buttons situated in the upper right part (next to the user status)

    • Call
    • Create an Kite WebRTC Videoconference, or access one of the previously created conferences (Kite license is required)
    • Start video streaming
    • Start screen sharing

    Use buttons situated in the lower right part (in the input field):

    • Send SMS
    • Send Post-It
    • Send a file

     

    Left section

    Active chat sessions with users appear in the left part of the screen; users are displayed with their user status and the time / date of the last chat message exchanged with this user.

     

    • To perform an action on a contact, click on a user with the right button of the mouse:
      • Call: initiate a call using a device selected in Device selection (Upper menu)
      • Call me back: send a call-me-back request
      • Remove: close the chat session

     

    The button “Create a conference” is situated in the upper part of the screen allows you to start a new conference or to continue a previously started one: click the button.

    • + Chat Conference: Chat/Audio conference in which users can participate; you can enable external users participate in the audio conference by configuring the Dialplan
    • + Video Conference: Wildix Videoconference, based on WebRTC, read Videoconference User Manual to learn more (Kite license is required).


    3.5. Phonebook

    Manage your contacts and consult the corporate phonebooks.

     

    Left section

    All the contacts are displayed in the left part of the screen.

    • Search for a contact by name / phone number: enter the name or the phone number into the search field.
    • Search for a contact by name / phone number in a specified phonebook: enter the name or the phone number into the search field and select the phonebook (click the “All” button to be able to select a phonebook):

     

    Right section

    Information on the selected contact is displayed in the right part of the screen.

    • To call, to send a fax or to send an email, click the phone number or the email number of the selected contact.


    3.6. History

    Consult the history of all made, received and missed calls, incoming and outgoing faxes, voicemail messages.

    All the events appear in the table with relative date, type of event, number or contact name (if present in corporate phonebooks), duration and tags (if enabled). Missed calls are marked with red color.
     

     
    Filter the events:

    • To display the events that took place before the selected date: click on the date and select another date.
    •  

    • To display the events relative to a phone number or a contact: enter the name or the number into the search field.
    •  

    • To display only a certain type of events: click on “All” and select another event type (Missed calls, Voicemails, Incoming or Outgoing calls, Faxes in and Faxes out)
    •  

     

    Display the information relative to the call (including the exact time of the call):

    • Focus the mouse on the call

     


     

    Download Voicemails, Recordings and Faxes:

    • Voicemail messages are marked with the relative icon; by clicking on the icon you can playback and download the voicemail
    •  

       

    • Call recordings are marked with the relative icon; by clicking on the icon you can playback and download the call recording
    •  

       

    • Faxes are marked with the relative icon; by clicking on the icon you can view and download the file
    •  

       

     

    Contact the person:

    • Click on the event with the right button of the mouse and select the option from the list: Call, Call mobile, Send Fax, Send SMS, Send e-mail, Tags (allows you to add tags), Add contact / Show contact (creates / opens the contact’s profile in Phonebook menu).

     

    Access CDR-View:

     
    Access history of Notes added by the users of the system:

    • Click on the corresponding button; notes can be added during a call.



    4. Basic settings

    4.1. Set up your status / personal image / geolocation

    (Upper menu)

     

    Set up your status

    1. Click on your personal image
    2. Select the status: online / away / do not disturb
    3. Add a status message (optional)
    4. Click on “OK”

     
    Notes:
    If you set up the status “Away” or “DND”, after one hour it changes automatically to “Online”. To set up a different expiry date and time for your status, edit the field “until”.

    The status is synchronized on all the supported devices (PC, WP phones, W-AIR, iOS and Android mobile app)


    Set up / change your personal picture

    1. Click on your personal picture
    2. Click on “Edit picture”
    3. Choose the file
    4. Resize the image (optional)
    5. Click on “Save”

    Set up your geolocation

    1. Click on your personal image
    2. Click on “Set location on map”
    3. Select “Auto detect” to allow the automatic detection of your location
    4. Select “Custom” to set up your location manually: enter the address into the field or move the red indicator
    5. Click on “Save”

     



    4.2. Device selection

    (Upper menu)

     

    1. Click the device selection button to view the list of devices registered to your extension (Web Phone, WP, W-AIR, iOS/Android Mobile, Mobility extension number, or “any device”)
    2. Select the device that you want to use.

     

    • If you select Web / WP / W-AIR / iOS or Android app – call is automatically generated via the selected device

    • If you select “Any” option, all the devices registered to your account start ringing, allowing you to choose the device. As soon as you answer from your preferred device, the call is generated to the number you have dialed.


    4.3. Edit colleagues list (roster)

    (Upper menu)

     

    1. Click on the arrow icon (“Other”) and select “Edit Colleagues”
    2. Check the users you wish to add to your roster (use the search field to find a user by name or extension number)
    3. Click on “Save”



    4.4. Manage contacts

    (Phonebook menu)

     
    Add a contact:

    1. Click the “+” button to the right from the phonebook selection list.
    2. Fill out the fields
    3. Click on the “tick” icon (Save)

     
    Delete a contact: Select a contact and click the “-“ button to the right from the phonebook selection list.
     
    Edit a contact:

    1. Select a contact
    2. Click on the icon
    3. Make the changes
    4. Click on the “tick” icon (Save)

     

    Edit a phonebook:

    1. Click on the list of phonebooks and select “Edit phonebooks”:
    2. To add a new phonebook, click the “+” button.
    3. To delete a phonebook, select one and click the “-“ button.
    4. To rename a phonebook, select one and click the pencil icon

     


     
    Notes:

  • You can move the contact from one phonebook to another one by editing a contact profile (the field “Phonebook”)
  • The field “Shortcut” allows adding a short number for this contact; to call this contact you can dial a Speed Dial Feature code (80 by default) and enter the shortcut.

  •  


    4.5. Set and edit Tags

    (Phonebook menu)

    To enable Tags column in History menu of Wildix Collaboration go to WMS > PBX > CDR, “CDR Settings” and add tags separated by commas into “Tags” field.

    To add or edit tags, right click on an entry, select “Tags” and tick off the tags that you wish to add for this entry:
     

    Note: Tags edited via Wildix Collaboration rewrite the tags added via the Dialplan “Set” application
     

    It is also possible to add tags during an incoming call: click the “Tags” icon in the call popup window and tick off the tags that you wish to add for this call:


    5. Communication capabilities

  • Note:
    Various communication options are available from different menus of Wildix Collaboration. In this chapter the communication means available from the Colleagues menu and Upper menu (Search field, Fax/SMS/Post-It buttons) are described. For detailed information about the operations available from other Wildix Collaboration menus, please consult the corresponding chapters of this manual.

  •  

    5.1. Audio and Video call

    5.1.1. Make a call

    Call a user

    (Colleagues menu)
     

    1. Click on the user with the right button
    2. Select the option “Call”.

     

    (Upper menu > Search field)
     

    1. Enter the user name or extension number
    2. Point the mouse cursor at the contact name
    3. Select the option “Call: [extension number]” or “Call: [mobile number] from the list.

     

    Note: in case a user is not present in your roster, you can click on “+” to add the user to your list of colleagues

     
     

    Call a phonebook contact

     

    (Upper menu > Search field)
     

    1. Enter the name of the contact
    2. Point the mouse cursor at the contact name
    3. Select the option “Call: [phone number]”.

     

    Call an external number

    (Upper menu > Search field)
     

    1. Enter the phone number with the prefix
    2. Click the device selection button (or select the option “Call: [phone number]”)

     
    Note: select the option “Add contact” to add the contact to the phonebook right away.


    5.1.2. Answer a call / manage a call

    When you have an incoming call, there appears a popup window allowing you to manage the call.
     

    Manage a call:

    Notes button; it is possible to add notes only during calls with external users)

    * Note: you can also transfer a call by simply dragging a contact name / image from the call window, and then dropping it on a colleague (video guide)


    5.1.3. Attendant Console

    Attendant Console is an extension for call agents which them to monitor and manage of up to 8 lines simultaneously using a mouse (soft keys) or a numeric keypad of the keyboard.

     
    Open Attendant Console: click the arrow “Other” situated in the Upper Menu and select “Open attendant console”:

    Call management

    • Via soft keys:
    • When you have active calls, click on the quick buttons (Answer, Hangup, Hold, Transfer, Resume, Record) relative to each line to manage the call:

    • Via the numeric keypad of the keyboard:
    • Click the icon to view the list of the hotkeys that allow you to manage the calls via a numeric keypad:

     

    Make a new call
    1. Press “+” on your keyboard
    2. Type a name or a phone number (internal or external) into the search field
    3. Click on the name or the number that appears below the search field or press “Enter” on your keyboard


     

    Put a call on hold and resume
    1. Press “0” on your keyboard to put an active call on hold
    2. Press the digit (1-8) on your keyboard corresponding to the line of the call to resume this call

     

    Answer a call, hang up a call
    1. Press “Enter” to answer an incoming call
    2. Press the button “-” on your keyboard to hang up

     

    Make an attended transfer

    You can have a private conversation with the person who receives the call transfer before completing the call transfer.

    1. Press “+” on your keyboard to make a new call (the current call will be put on hold)
    2. Enter a name or a phone number (internal or external)
    3. Wait till the person responds
    4. Press “*” on your keyboard
    5. Select the call on hold that you want to transfer.

     

    Make a blind transfer

    Transfer a call without notifying the person who receives the call transfer.

    1. Press “*” on your keyboard
    2. Enter a name or a number into the field (internal or external)
    3. Press “Enter” on your keyboard

     

    Record a call

    Press Alt+Shift+R to start / stop a call recording during a conversation.


    5.2. Chat and File transfer

    To be able to write a chat message or send a file, you must first start a chat session with the user or go to the Messaging menu to continue a previously started chat session with this user.
     

    Start a chat session

    (Colleagues menu)
     

    1. Click on the user with the right button
    2. Select the option “Chat”.

     

    (Upper menu > Search field)
     

    1. Enter the user name or extension number
    2. Point the mouse cursor at the contact name
    3. Select the option “Chat” from the list.

    Send a chat message:

    (Messaging menu)
     

    1. Focus the cursor on the input field
    2. Type your message
    3. Press Enter

     

    To open the list of emoticons: click the emoticon icon and select an emoticon that you would like to use in your chat message.
     

     

    To load the chat history with this user, go to the top of the chat conversation and select the time period: yesterday / 7 days / 30 days
     

     

    Send a file

    Note: make sure you are using a compatible browser
     

    (Messaging menu)
     

    • Click the paperclip icon (in the upper right corner of the chat window) and select a file to send
    • Otherwise just drag the file into the input field
    • Note: you can also drop the file onto a colleague (Colleagues menu and Messaging menu)

     
    To start the file transfer, the recipient must click the icon “Accept” to accept the file transfer.
     


     

    During the transfer, the progress is displayed:

     


    5.3. Post-It / Fax / SMS / Call me back

    Send Post-It

    (Upper menu > Post-It button)
     

    1. Click the button
    2. Enter the user name or extension number into the field “To”
    3. Tick off “Personal reminder” in case you would like to leave a personal reminder for yourself
    4. Enter your message into the input field
    5. Tick off the field “Send Post-It as SMS”, in case you want to send a message to the user’s mobile extension number
      If you would like to change the priority of the message: click the “Normal” button and select “Important”. The message is published with the red color

    6. Click “Send”

     



     

    (Upper menu > Search field)
     

    1. Enter the user name or extension number
    2. Point the mouse cursor at the user name
    3. Select “Post-It” from the list.

     

    (Colleagues menu)
     

    1. Click on the user with the right button
    2. Select the option “Post-It”.

     
     

    Access the Post-It history

    1. Click the arrow “Other” situated in the Upper menu
    2. Select “Post-It History
    3. Click on “Show” to display the message or “Hide” to hide it from your Collaboration interface
    4. Click on “Clear history” to delete all old messages

     


     

    Send Fax

    (Upper menu > Fax button)
     

    1. Click the Fax button
    2. Enter the fax number or the contact name int the field “Fax number”.
    3. You can enter multiple names / numbers, separated by comma

    4. Choose the file to send
    5. Tick off “Faxcover” in case you would like to include the fax cover page and fill in the fields below
      Tick off “Postpone delivery” and select a different date in case you wish to postpone the fax delivery date

    6. Click “Send”

     


     

    (Upper menu > Search field)
     

    1. Enter the user name or extension number
    2. Point the mouse cursor at the contact name that appears below
    3. Select “Fax: [fax number]” from the list.

     

    Send SMS

     

    (Upper menu > SMS button)
     

    1. Click the button
    2. Enter the contact name or the mobile number into the field “Mobile number”.
    3. You can enter several numbers separated by comma

    4. Enter the text message into the input field
    5. Tick off “Postpone delivery” and select a different date, in case you wish to postpone the SMS delivery date
    6. Click “Send”

     

    (Upper menu > Search field)
     

    1. Enter the user name or extension number
    2. Point the mouse cursor at the contact name
    3. Select “SMS: [mobile number]” from the list.

     

    Call me back

    (Upper menu > Search field)
     

    1. Enter the user name or extension number
    2. Point the mouse cursor at the contact name
    3. Select “Call me back” from the list.

     

    (Colleagues menu)
     

    1. Click on the user with the right button
    2. Select the option “Call me back”.

     

    Note:
    The following message is displayed to the recipient:

    By clicking the green handset button it is possible to call back the sender right away.


    5.4. Conference management

    (Messaging menu)

     

    Create a conference

    1. Click the button “Conference”
    2. Select “Chat conference”
    3. Fill in the conference’s “Title” field
    4. Start typing the participant’s names or extension numbers into the field below “Participants” to add the conference participants
    5. Click “Create”

     
     

    Manage a conference

     

    Multiuser chat starts automatically as soon as the participants join the conference:
     

    Start audio:

    1. Click on the microphone icon in front of your name
    2. You receive an incoming call from the conference, answer the call
    3. Click the microphone icon in front of the participants names to invite them to join the conference call
    4. The participants join the audio conference as soon as they answer the conference call

     

    The privileges of the conference moderator (the person who has created the conference):

    • Change the conference title: click the pencil icon situated near the conference title.
    • Add participants: click the “+” icon near the Conference PIN.
    • Exclude participants: click the “x” icon near the name of the participant that you wish to exclude.

     

    Exit the conference room: click the “x” icon near the Conference PIN
     

    Call the conference room (for users):

    1. Dial the feature code to access the conference (98 by default)
    2. Dial the automatically generated PIN code that is displayed above the list of the participants.
    3. In the same way it is possible to transfer a call to the conference.

     

    The system administrator can enable external users to participate in the conference. Read the guide.


    5.5. Screen sharing

    Requirements

     

    • The requirements below refer to the user who starts the desktop sharing.
    • Viewers do not need to install any special software, there are no limitations regarding the browser and the OS they are using.
    • Desktop streaming to several remote users simultaneously is supported.


     

  • OS requirements:
    • Mac OS X: 10.8 and higher
    • Microsoft Windows: XP and higher

     

    Install and start Desktop Sharing

     

    • Mac OS X

     

    1. Go to Wildix Collaboration Settings -> Extensions -> Screen sharing component, click “Install”:
    2.  

      As soon as the download is finished, click on the downloaded element and drag “wildixscreenshare” to the Applications folder:

       


       

    3. The screen sharing control menu icon will appear on your control panel:
    4.  


       

    5. Start a chat with the user you wish to share your desktop with
    6.  

    7. Click the “Screen” button situated in the upper right part of the Messaging menu:
    8.  

       

      Note: Depending on the browser you use and on the security settings of your PC, you might need to agree to launch the application: click “Launch Application” and “Open”:
       


       

    9. The remote user must agree to receive the incoming screen sharing stream from you:
    10.  


       

    11. You receive a chat notification once screen sharing has successfully started and the second user is receiving your screen sharing stream:
    12.  

      • Microsoft Windows
      1. Select the user you wish to share your desktop with
      2. Click the “Screen” button
      3. Note: the first time you click the “Screen” button, the Screen Sharing component is downloaded. Each time there is a new version of the component available, the application will download it automatically after you click the “Screen” button. As soon as the component is downloaded, install it.

      4. The remote user must agree to receive the incoming screen sharing stream from you after which the Desktop Sharing starts.

       

      Desktop Sharing Control Menu

      Click the screen sharing icon on the control panel:

      • Click “Remote Control” to provide the second user with the right to use your mouse and keyboard to control your computer remotely.
      • In case you have two monitors, select the Monitor you wish to share with the remote user (Click “Monitor 0” or “Monitor 1”)
      • Click “Disconnect” to pause the desktop sharing session.
      • Note: the “Disconnect” button allows you to pause the session for up to one minute, after which the session will be disconnected automatically.

      • Click “Connect” to continue the desktop sharing session.
      • Click “About” to view the information about the version.
      • Click “Exit” to exit the desktop sharing session.

       

      During an active Screen sharing session, you can click on “Desktop Sharing manager” situated in the Upper menu (click the arrow “Other”), to be able to view the current viewers and to stop the desktop sharing for each selected user.
       


      6. Account settings

      6.1. Personal

      The menu allows you to set up personal information.

       
      Change your password, add email address and mobile number, change the language, upload and edit your avatar, add a popup URL (click on the icon “?” to view a prompt about the syntax used for adding a website page that opens once you receive or make a call to a certain contact, user, number)

       


      6.2. Features

      Call features for every Call class (internal, external, blacklist, whitelist)

       

    13. DND: enable the feature and tick off “Silent ring” or “Reject call” for DND mode
      • Silent ring: you receive incoming calls, but there is no audible signal
      • Reject call: you do not receive incoming calls, they can be forwarded to another extension or to the voicemail (if specified in Call forward field)
    14. Busy Call Forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy
    15. Unavailable Call Forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when unavailable
    16. Forced Call Forward: check the box and enter the extension number or VOICEMAIL, to enable the forwarding of all the incoming calls
    17. Call waiting: allows you to receive several calls at a time
    18. Call timeout: if enabled, the call is terminated in case there is no answer within a specified timeout
    19. Enable mobility with timeout: mobility extension management.
      Check the box and insert the timeout in seconds into the field*
      To use mobility extension feature, you should first enter your mobile phone number in Settings > Personal > Mobile number
    20. Mobility confirmation: if enabled, the user is notified on who the caller is when he receives the call on mobility extension number
    21. Missed calls notification: enable missed calls notifications via SMS or email
    22. Custom ring: allows you to set up the ringtone. Check the box and select the ringtone from the list, click on Play to listen to the melody
    23.  

      Click on “Save” to apply the changes
       

      In the same way you can set up the preferences for another call class: click on the folder “external”, “whitelist”, “blacklist”:

    24. Enable “Activate class”
    25. If you check the box “Modify from phone”, the features modified from phone are applied also to this call class

    26. 6.3. Function keys

      Set up the BLF (Function) keys of your WP phone

      To set up the Function keys:
      First click on “+Line” to add lines; for instance, if you wish to have two lines, add two “+Line” keys. If your WP phone has three Line keys, the first two keys become line keys, and you can set up the remaining Line keys and Memory Keys as a BLF key to monitor user or feature status.
       

      Below you will find a detailed explanation about the usage of the Function Keys.

      • +Colleague: enter an extension number into the field
        • monitor the activity status of a colleague
        • speed dial
        • pickup a ringing call of a colleague
      • +Line: add a line key
        • press the button to use the line / to answer the incoming call
      • +Speed Dial: enter a number for speed dial
      • Note: you can use this feature key for log in / log out from call groups: enter the value cgmanager*[option]*[call_group_ID], where “option” can be “1” for log in, 0 for log out, 2 for log in / log out (taking shifts, starting from WMS v. 3.80.30667.50)

      • +Empty key: add an empty key
      • +Trunk: select the trunk from the list
        • monitor the status of the trunk (in use/available)*
        • make a call via the trunk
      • +Timetable: select the timetable from the list
        • monitor the status of the timetable
        • press the button to change the status of the timetable (on/off/check time)
      • +Switch: select the switch from the list
        • monitor the status of the switch
        • press the button to change the status of the switch (on/off)
      • +3 state switch: select the 3 state switch from the list
        • monitor the status of the switch
        • press the button to change the status of the switch ( on/off/extra)
      • +Group pick up: select an ACL group from the list
        • press the button to pickup a ringing call of a group member

        Note: group pick up does not work in WMS Network

      • +Call group : select the call group from the list
        • monitor if there are incoming calls to call groups
        • press the button to dial the call group or to pick up (when blinking) a ringing call of a call group
      • +Send DTMF: enter the digits into the field
        • press the button during the conversation in order to send DTMF
      • +Local Phonebook: enter the phonebook name into the field
        • press the button to access to the local phonebook → now you can add contacts to the phonebook, edit a contact, dial a contact (WP phones first series)

       


      6.4. Fax Server

      Fax cover settings: upload the logo, enter Company, Fax machine id and header.
       


      6.5. Web Phone

      The menu allows you to adjust Web Phone settings and to make an echo test.

       

      Click “Echo Test” to make an audio test.
       

    27. IE browser: make sure Wildix Collaboration is closed in other tabs to be able to use Web Phone
      • Chrome browser: to be able to use Web Phone, you have to enable the choice of Media Devices: open this link (chrome://flags/#enable-experimental-web-platform-features) in a new tab, enable the option, then relaunch the browser:

      • 6.6. Extensions

        This menu displays extensions that can be installed on your OS and with the browser you are using.

        • Launch Web Phone extension to be able to make audio and video calls from Wildix Collaboration
        •  

        • Install MacOs / Windows Integration Component to be able to make calls from different applications and send faxes via Wildix Fax Printer
        •  

        • Install the Desktop Sharing component to be able to share your desktop and provide remote access to your desktop
        •  

           

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