Reset and Recovery of WP First Series

NOTE: For reset and recovery of WP4X0 NEW SERIES (WP410, WP480, WP480G, WP490, WP490G 2015-2016), follow this link:

Reset and Recovery of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2016


Reset of WP first Series

WP480, WP490, WP500 first series, WP600

 

  • Press the central key situated between the Navigation keys and hold it for 6 seconds → the offer to reset the settings to the factory defaults appears on the screen → press the soft key “OK” to confirm

 

WP400
  • Press “Transfer” key and hold it for 6 seconds → the LED blinks twice with orange color → press “#” quickly to confirm the operation → the operation takes about 10 minutes and is terminated when the orange LED turns on again for several seconds.

Note: how to check the IP address of WP400: Dial: *#90#

 

Recovery of WP first Series

Firmware Recovery

 

  • FW recovery of phones after failed upgrade
  • Problems with booting, phone shows “Fail Safe Mode”

In such cases you should follow the special procedure of FW recovery.

 

WINDOWS

Step 1

  • Download and install TFTP server, for instance [download id=”130″]
  • Create an empty folder “TFTP” on your computer
  • Start TFTP server → click on “Options” → insert the path to the TFTP folder, for instance, C:TFTP

 

  • Download the file for your WP phone model, extract it from the archive (unzip it) and copy it to the TFTP folder:

 

Files to download:

WP400
WP480 OLD
WP490 OLD
WP500
WP600 OLD

Step 2

WP480, WP490, WP500, WP600

 

  • Press and hold the following button prior to connecting the power cable to the phone:

WP600: SPEAKER 
WP500: REDIAL
WP490: CONFERENCE
WP480: SPEAKER

 

  • Release the button after the recovery menu appears on the screen:

 

WP600                                                                    WP500

 

WP490, WP480 (use the Right Navigation Key to move from one screen to another)



 

 

  • Enter the following data:

IP address: IP address to be assigned to the phone
Subnet mask: 255.255.255.0
Gateway IP address: default Gateway IP address
TFTP Server: IP of TFTP server (IP of your computer)

 

  • Press OK (the key situated in the center of the Navigation keys) to start the recovery

WP400


  • change manually the Network parameters on your computer:

IP Address: 192.168.0.5
Netmask: 255.255.255.0

  • turn on the phone keeping the Transfer key pressed until the LED turns red
  • at the end of the procedure the LED changes to blinking orange

 

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