Provisioning of Wildix devices

There are several provisioning modes supported by WMS:

  • Auto-provisioning
    For devices connected to the local LAN or remote network via VPN
  • Remote provisioning
    for remote/unreachable devices behind NAT/firewall
  • Auto-configuration via
    automatically add Wildix devices during new installations
  • Provisioning via WMP
    assign devices to PBX via WMP


Read the chapter dedicated to Provisioning of Devices of WMS Online Guide for more information about provisioning, firmware upgrade, assigning phones, W-AIR network.

Auto-provisioning (Automatic mode)

    1. Select “Automatic mode” and click “Next”
    2. Click “Scan” (you can specify the IP range for the search)

  • Select your device(s) on the list and click “Next”:
  • Wait till the device is provisioned:

  • Click “Finish”



The provisioned device appears in the table:

Note that in case you can see the model, “login1” in the field “phone”, the firmware version and the password, it means that the device is provisioned.

How to assign Wildix phones to users

Remote provisioning (Semi-automatic mode)

Read this detailed online guide to remote provisioning of each Wildix device.

Auto-configuration ( provisioning)


  • Automatically add and provision Wildix devices during new installations
  • Automatically add and provision Wildix devices that had been reset


  • Available starting from WMS version 3.80.29355.25
  • Auto-configuration works only in the local network (devices and PBX must be in the same network)
  • This feature does not work on Cloud PBX
  • Wildix devices support this feature starting from the certain fw version, so in case your fw version is not up to date, for the first time it is necessary to add the device manually using a regular auto-provisioning procedure


  • If internal DHCP server is used, it must return PBX address as Primary DNS Server address
  • If external DNS server is used, you must add the correct DNS record ( must be resolved to the PBX IP)
  • If external DHCP server is used, you must use PBX address as Primary DNS server
  • For auto-configuration of W-AIR base stations (not SB), you must first manually create a W-AIR network via WMS interface


Two parameters present on the SIP-RTP page in WMS Settings > PBX serve to enable and customize the auto-configuration feature.

    • Require provisioning password in local networks (default on): when enabled, the system does not provision those devices whose passwords are different from the passwords present on Devices page (default passwords are given to devices during reset procedure)

    • Auto add new devices in local networks (default on): when enabled, devices are added and provisioned automatically in local networks

WMP provisioning

Thanks to this provisioning mode, Wildix Partner can assign devices (W-AIR bases, media gateways, phones) to the customer’s (or to the lead’s) PBX via the Portal.

Use case: Wildix Partner has to carry out two installations for two different customers:

  • VM PBX (+ PBX users and UC profiles) + 1 W-AIR Base SB (+ handsets) + 5 WP480G
  • Cloud PBX (+ UC profiles) + 5 WP490G

How to manage it via WMP:

  1. go to “PBX per user”, add two PBXs, order users and UC profiles for each PBX, activate the PBXs
  2. order devices (WP, W-AIR)
  3. once the devices are shipped to you, go to “PBX per user”, select VM PBX -> assign 1 W-AIR base SB + 5 WP480G; select Cloud PBX -> assign 5 WP490G
  4. go to the customers and connect the devices, open WMS and click “sync from WMP” -> devices are provisioned

Video tutorial: LINK


Prerequisite: you must have available devices (WP, W-AIR bases, media gateways) which you had previously ordered and had them shipped to you

  1. Go to WMP -> “PBX per user” -> select the customer -> select the PBX -> click “Devices”: Screen Shot 2017-01-30 at 13.15.53
  2. Click “+” Screen Shot 2017-01-30 at 13.18.33
  3. The list of all your available devices opens; select only those devices that you want to assign to this PBX and click “Add”: Screen Shot 2017-01-30 at 13.20.42
  4. Go to WMS -> Devices, click “Sync from WMP”: provisioned devices appear on the list: Screen Shot 2017-01-30 at 13.22.47


If you’ve got “PBX per service” (not “per user”):

  1. go to PBX > select your PBX from the list,
  2. click “devices”, click “Add”
  3. select the devices you would like to assign to this PBX and click “Add” Screen Shot 2017-01-30 at 15.54.33 copy
  4. go to WMS -> Devices, click “Sync from WMP”: provisioned devices appear on the list:

Direct access to devices

After you have provisioned devices, you can access them directly from WMS > Devices > Devices page


      • Feature is available only for non-cloud PBXs
      • Devices must be in the same network as the PBX

To connect to the devices:

      1. Click on the green triangle icon “Connect” to allow the connection to this device
      2. Click on the link “Open” to connect to the device
      3. Click on the red square icon “Disconnect” to close the access to the device


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