Parking feature

How to implement the parking feature:

  1. Create a new user of type “Park orbit”:
  2. screen-shot-2016-10-27-at-11-09-07

  3. In “Edit preferences” > Features:
    – Call waiting: enable to be able to park more than one call at a time
    – Call timeout: enable and define the timeout for return from parking

screen-shot-2016-10-27-at-11-10-35


How to park / resume a call:

Park a call with Function / BLF key

  1. Add a Function Key “Park orbit” for users who use the parking feature:

    You can do it via WMS (Edit preferences > Settings, Function keys) or via Collaboration (Settings > Function keys):

    screen-shot-2016-10-27-at-11-18-46

    screen-shot-2016-10-27-at-11-17-33

  2. Park / resume a call via Function / BLF key is possible from WP or Collaboration > Function Keys:

    Press the BLF key configured as “Park orbit” during a call to park a call / press it again to resume

    VIDEO TUTORIAL:


Park a call via blind Call Transfer and resume via Call Pickup

It is possible to park a call via Call Transfer and resume a Parked call via Call Pick up from any device connected to the Wildix system.

Park and Resume via Collaboration:

  1. Add user of type “Park orbit” to Roster (click Other > “Edit colleagues” to add user)screen-shot-2016-10-27-at-11-29-00
  2. To park a call, perform a blind transfer to Park orbit user:screen-shot-2016-10-27-at-11-35-42
  3. To resume a call, find “Park orbit” user in your Roster and click “Pick up”:screen-shot-2016-10-27-at-11-36-33

Park and Resume from ANY Device connected to Wildix system:

  1. To park a call, perform a blind transfer to “Park orbit” user
  2. To resume a call, use Feature Code Pickup 88
    Example: Dial 883245 where 88 is Pickup Feature Code and 3245 is “Park orbit” extension.
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