the parameters that must be passed in uri:
web resource to download a file in json format of contacts, example: http://<ip>/getcontacts.php?campaign=X fields:
web resource to perform updates, example: http://<ip>/campaign=X&id=<contact id / number>&status=<status>
contact id / number
id of call group
number of spare calls (extra calls exceeding the number of free operators) - default one
Usage Outgoing calls
press Start - the system starts calling the customers which status is yet not DIALED
press Pause - the system stops calling new customers
manage operators and see their status
see the number of called customers waiting for an answer
The predictive algorithm generates a number of outgoing calls equal to the number of free operators plus number of spare calls. The number of spare calls allows to increment the performance of the call center by pre-calling final customers.
Immediately after answer customers listen to a message informing that their call will be forwarded to an operator. While waiting for an answer they can hear either music on hold or a ringback.
Trying - call has been generated
Error: q.950 Reason field or conversion of SIP error to Reason
Dialed: customer answered
Fax: the system detected a fax during the playback of the message
customer hangs up while waiting in the queue
Dial plan configuration
outgoing dialplan: this is the dialplan of the user used to log in to webapi and must contain the outgoing trunks / huntgroups and the following string:
callgroup dialplan: this is the dialplan where the call group must be called. The rules related to fax are needed to perform correctly fax detection.
WebAPI library (check Predictive Dialer folder) - Download